IN GENERAL :
- Can I make an exchange if the product doesn't fit
Yes of course. You can send the shoes back to us. We offer an easy 7 days exchange after the items received by customer.
- Do you make custom size or colour ?
Unfortunately, we don't provide custom size or colors as of now
- Where can i find the size chart for the shoes ?
You can find our sizing chart on description product or click here
- What is the biggest size do you have ?
Our biggest size is currently limited to size 41. But we're working to provide bigger sizes if we have a plenty of demand.
- What if i received a damaged or incorrect item ?
To return a defective or incorrect item received, please contact Customer Service with clear images of the wrong or defective item and explanation. Images should include views of the damage (if applicable), overall shoe, soles, and label located on the side of the shoe box.
- Is there any repair warranty for the product in case of damage ?
Sure! We give you 30 days product warranty in case of any repairable damage. Just send the shoes back to us, and you will get your shoes repaired for free
ON ORDERING :
- How do I place an Order?
Through Website: Browse through our website, select which product you'd like to get. Click add to cart, check out for payment and follow the instructions. Don't forget to confirm your payment at payment confirmation page.
Through Whatsapp: Reach us at +62 898 9040 288 (Operational Hours on business day : 8am - 5pm)
- What if an item I want to buy is out of stock?
Please drop us an email at firstname.lastname@example.org or WA : +62 898 9040 288
Some items may still available at our online stockist. Check our online stockist at : Zalora | Lazada | Shopee
- Do you have any physical store?
Yes we do have physical store
Check our stockist at :
Seibu Grand Indonesia Jakarta (UG Floor)